1. Introduction

Mountain Peak Mobile RV Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting RV repair or maintenance services, contacting us by phone or email, or communicating with us through text messages (SMS).

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you have regarding your personal information.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Contact Information: Your name, phone number, email address, and service location..
• RV Information: Your RV's year, make, type, and other details relevant to your service request..
• Service Information: Details about repair issues, maintenance requests, appointment inquiries, photographs, and other information you submit through our website or communications..
• Communication Information: Information you provide through phone calls, emails, text messages, website forms, or other direct interactions with our business..
• Messaging Consent Information: Records of your consent to receive text messages, where applicable, including related preferences and opt-out requests..

Our website may also automatically receive certain technical information, such as browser or device information and basic website usage data, depending on the website's hosting and other technologies in use.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for assistance..
• Schedule, confirm, and manage RV repair and maintenance appointments..
• Provide service updates, estimates, appointment reminders, and customer support..
• Communicate with customers regarding their service requests..
• Send text messages when the recipient has provided the appropriate consent..
• Maintain business records and improve our services..
• Protect our business, prevent misuse, and comply with applicable legal requirements..

We do not use mobile messaging consent as permission to send unrelated promotional messages.

4. SMS/Text Messaging Privacy and Terms

Mountain Peak Mobile RV Service may use SMS/text messaging to communicate with customers regarding inquiries, service requests, appointment scheduling, confirmations, updates, and customer support.

Consent to Receive Messages: By providing your phone number and expressly agreeing to receive text messages, where required, you authorize Mountain Peak Mobile RV Service to send messages within the scope of the consent you provided. Consent to receive text messages is not a condition of purchasing services.

Message Frequency: Message frequency may vary depending on your service requests and communications with our business.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan.

Opting Out: You may opt out of text messages at any time by replying STOP to a message from us. After receiving your opt-out request, we may send a confirmation message, and you will no longer receive the applicable messages unless you subsequently provide consent again.

Assistance: For assistance with text messages, reply HELP or contact us at mtnpeakrvs@outlook.com.

Carrier Disclaimer: Mobile carriers are not responsible for delayed or undelivered messages.

5. How We Share Information

We do not sell or rent your personal information to third parties.

We may share limited information with service providers who help us operate our website, manage customer inquiries, provide business services, or deliver text messages. These providers may access information only as reasonably necessary to perform their services for us.

We may also disclose information when required by law, in response to valid legal requests, to protect our rights or property, or to address fraud, security, or safety concerns.

Mobile information, including phone numbers and SMS opt-in or consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties, except with providers and aggregators involved in delivering text messaging services or as otherwise permitted or required by applicable law.

Any other information-sharing provisions in this Privacy Policy exclude mobile messaging opt-in data and consent records, except as expressly described above.

6. Third-Party Websites and Business Directories

Our business information may appear on third-party websites, online directories, search engines, or service listing platforms.

These external websites operate independently and may have their own privacy policies and practices. We are not responsible for the privacy practices, content, or information-handling procedures of third-party websites.

If you contact us through a third-party platform, any information you submit to that platform may also be subject to that platform's privacy policy.

7. Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or loss.

We retain personal information for as long as reasonably necessary to respond to service requests, maintain business records, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. Cookies and Website Technologies

Our website or its hosting and service providers may use cookies or similar technologies to support website functionality, security, performance, or analytics.

The use of such technologies depends on the services and tools implemented on our website. You may be able to manage certain cookie preferences through your browser settings.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and legitimate business recordkeeping needs.

You may opt out of text messages at any time by replying STOP. Opting out of text messages does not necessarily stop other forms of communication, such as emails or phone calls, that are permitted or separately requested.

10. Children's Privacy

Our services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, messaging services, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our text messaging practices, please contact us: